RETURNS
Our returns are free and easy. We hope you will love everything that you order from us but if something isn't quite right, you have 28 days to send it back to us.
We'll give you a full refund by the same method you used to pay, within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.
Make-up and skincare products cannot be returned for hygiene reasons.
Underwear briefs, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
Please note, items purchased from Afound and H&M cannot be refunded or exchanged in COS stores.
We also do not accept returns of garments purchased in store through our online returns service. For updated information on opening times, head to our store locator.
HOW TO RETURN ITEMS
You can choose to return your parcel with DHL, Hermes or DPD, by using the return label you have in your parcel:
We provide you with a multicarrier label, which means that with the return label included in the parcel, you can choose to return either with DHL, Hermes or DPD
You will receive a return tracking number so you can follow the status of your return
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
We do not accept returns of garments purchased in store through our online returns service. However, if you were unable to return your item during a temporary store closure, we will extend our returns policy to 45 days from when your local store has reopened. For updated information on opening times, head to our store locator.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new return label?
In case you need a new return label, you can create a new one here
Please note that if you create a new return label using the link above, you will only be able to make your return using the DHL service
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact customer service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a return confirmation email when we have received your return and are processing your refund payment.
Your return will take up to 14 days to reach us and be processed. If it's been longer than 14 days, please contact customer service with your proof of return, such as a collection receipt or drop-off slip.
REPEATED RETURNS
At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our customer service team, who will help to resolve the issue with you.
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