Contact us
We love to hear from you, so if you’d like to get in touch about your online order, our stores or current collections, our team is here and ready to help. There are a number of ways to get in touch with us – all options are available on this page.
You can find out more information on contact details for your country on our Delivery, Returns and Refunds pages.
For opening times or to contact one of our stores directly, you can find the contact details using the store locator.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German. The quickest way to reach us is by calling us on 0800 8006606.
We are open:
Telephone
Monday – Friday 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: closed
Holidays: 09:00 – 17:00 CET
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
Chat
Monday – Friday 08:00 – 19:55 CET
Saturday: 09:00 – 17:00 CET
Sunday: closed
Holidays: 09:00 – 17:00 CET
Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.
If you need you contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
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