RETURNS IN COS STORES
Unfortunately, we are unable to accept returns of items purchased in store via the online service. You can find current information about our store opening times in our store finder.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
Return in store:
You can now return item(s) in COS stores in The Netherlands for a refund. Simply bring your e-receipt or the delivery note and the item(s) you wish to return to the store.
Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores.
Return online:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Choose one of the return options. More details can be found here.
3. The carrier will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
Popular help topics
More information
