If something isn’t quite right, you can post your purchases back to us or return them in stores.  

Return in store:  

You can now return item(s) in COS stores in The Netherlands for a refund.  Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store.   

Return online: 

DHL  If your order was delivered via DHL, you can take your return to your nearest DHL service point. 

Budbee  If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.   

Budbee box  Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here. 

If the package is too large, you will be able to book a pick-up of the return at your home.   

Cycloon  Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here. 

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.