HOW TO RETURN ITEMS

Return in store: 

You can now return item(s) in COS stores in The Netherlands for a refund.  Simply bring your e-receipt or the delivery note and the item(s) you wish to return to the store.    Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores. 

Return online: 

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form. 

2. Choose one of the return options below. 

3. The carrier will provide you with a drop-off receipt to track your parcel's progress.

4. Await your Return Confirmation email, which we will send when we have processed your return.  

DHL 

If your order was delivered via DHL, you can take your return to your nearest DHL service point. 

Budbee

If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

Budbee box

Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here. 

If the package is too large, you will be able to book a pick-up of the return at your home.

Cycloon

Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here. 

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.