RETURNS
We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.
We'll give you a full refund by the same method you used to pay, with the cost of the return taken out of the original payment ($7.95), within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.
Make-up and skincare products cannot be returned for hygiene reasons.
Underwear briefs, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
Items purchased as "FINAL SALE" cannot be returned for change of mind unless faulty.
We also do not accept returns of garments purchased in store through our online returns service. For updated information on opening times, head to our store locator.
REPEATED RETURNS
At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our customer service team, who will help to resolve the issue with you.
For further information please select your location on the list below.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
If something isn’t quite right, you can return your parcel to us. The cost of the return will be taken out of the original payment ($7.95) and we ask that items are returned clean, unworn and have all their tags on.
Return via Australian Post
Attach the included prepaid returns label to your parcel and return to your local Australia Post office.
If you are missing the prepaid returns label you can register it online at the Australian Post website, all you need is your order number that you received together with your parcel.
Click here to retrieve return label.
If you are missing the preprinted label and you do not know your order number, please contact Customer Service.
Return Address:
Cos Australia
C/O Maersk Contract Logistics
PO Box 6053
1405 Chullora, NSW
Australia
Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.
If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service.
Please note that items bought online currently cannot be refunded or exchanged in any of our stores. To view detailed instructions for your country, please click here.
Popular help topics
More information
