FAQs

Please click here to see a list of locations which we currently ship to. We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.

If you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address.

We offer Express or Standard delivery. Additionally, there are different delivery options through a range of couriers, depending on your delivery location. To view the full options for your location, please click here.

If something isn’t quite right, you can return your parcel to us. The cost of the return will be taken out of the original payment ($7.95) and we ask that items are returned clean, unworn and have all their tags on. To view detailed instructions for your country, please click here. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service.

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.

If you need a replacement returns note, or if you are missing the self-adhesive return label from your parcel, please contact customer service.

Please note that items bought online currently cannot be refunded or exchanged in any of our stores. To view detailed instructions for your country, please click here.

Some pieces in our collection are only available to purchase online and are not available in any COS stores. These selected garments are highlighted with an ‘online exclusive’ marker on the product page. These products can only be purchased using the online checkout process. If you have difficulty placing an order for one of these items online, our Customer Service team may be able to assist.

You can find our full size guide online here which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you are unsure, remember you can return your parcel to us. The cost of the return will be taken out of the original payment ($7.95) so you are welcome to try more than one size, and return those which aren’t the best fit.

Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care here.

How you should care for your products depends on the material they are made from. We have detailed guides for different wools and knits, cotton, silk, linen and leather here.

While we don’t have a specific maternity range, some of our garments are designed with more relaxed and comfortable fits. You can find more information on the fit of the product in the description and in our online size guide. We always welcome feedback on our collections. If you can’t find the size for you, please let our customer service team know.

We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and material on each item’s page. If you do have any other questions relating to fit, materials or want specific measurements, please contact Customer Service who will be happy to advise you. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. For items ordered with standard delivery, it may be possible to cancel the order, if you call our customer service team within one hour of making the purchase.

On the Shopping Bag page, you’ll see ‘Got a promotion code?’ under Order Summary. You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled correctly and no extra spaces or characters have been added. Please note that we don’t currently accept Gift Cards online.

Please note that some items on our website are excluded from promotions, such as the “Quilted Bag” and this may be why a discount is not applying.

You can choose to pay using the payment methods: Afterpay, Klarna, Pay Now, Apple Pay, Google Pay or Paypal.

Currently gift cards can only be bought and used in our stores, within the country of purchase. If you have any further questions about our gift cards, please contact our team in store who will be happy to advise.

Gift cards can be spent in any COS store within the country of purchase, excluding concession stores. Gift cards cannot currently be used online. To check the validity or balance of your Gift card, please contact your local store here.

We will only keep your data as long as you are an active customer. However, if you wish to delete your account or revoke consent, please visit our Privacy Notice pages for further information.

Our online store locator lists all our stores globally, along with their opening hours and contact details. We hope to see you soon!

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details in our Store Locator here.

Returns can be made to any store (excluding concession stores) within the same country of purchase. You can find the conditions of return on your purchase receipt, or the store team will be happy to advise further. Please note that we cannot accept returns in a different country than the purchase was made.