HOW TO RETURN ITEMS
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Visit the AU Post website to register your return and print out a return label. Simply follow the instructions over on the AU Post website.
3. Your return will cost $7.95. This will be deducted from the refund that you will receive.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Need a new Return Label or Form?
If you need a replacement form, you can find this here. To print a returns label, simply follow the instructions over on the Australia Post website.
RETURN RESTRICTIONS - DANGEROUS GOODS
Some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions e.g., nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
To return dangerous goods, there are special transportation requirements.
Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return without any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact Customer Service.
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS
Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.
If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service.
Please note that items bought online currently cannot be refunded or exchanged in any of our stores. To view detailed instructions for your country, please click here.
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