HOW TO RETURN ITEMS
We hope you will love everything that you order from us but if something isn't quite right, you have 28 days to send it back to us.
We’ll give you a full refund by the same method you used to pay, the cost of the return will be taken out of the original payment ($25).
We ask that items are returned clean, unworn and have all their tags on. Make-up and skincare products cannot be returned for hygiene reasons. Underwear briefs, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
We do not accept returns of garments purchased in store through our online returns service. However, don’t worry! If you were unable to return your item during the temporary store closure, we’ve extended our returns policy to 45 days from when your local store has reopened.
For updated information on opening times, head to our store locator.
FREQUENTLY ASKED QUESTIONS
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Visit UPS website to book your return and print out a return label and schedule a pick up
3. Each order you return will cost 25 $. This cost also applies per order if returning multiple orders in one parcel. This will be deducted from the refund that you will receive.
4. Await your Return Confirmation email, which we will send when we have processed your return. Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
How do I get replacement returns note/label?
Simply click here to print another. Remember to fill in all your order details.
To print a returns label, please visit UPS.
Repeated returns
At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.
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