FAQs

If you are shopping in a different location to where you would like your items delivered, you can always change this at the bottom of the web page, where it says ‘INTERNATIONAL’. Please note that all the prices, delivery times and delivery charges will be adjusted depending on the market you would like your items shipped to.

We will deliver your parcel within 4-6 business days, excluding customs processing times. During high season and Sale, delivery might take a little longer. Please note that COS is not responsible for any additional time incurred while your parcel is held at Customs.

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a very limited time-frame in which you can amend or cancel it. So, if you have any questions about an order you have placed or would like to make any changes, please contact the COS Customer Service team as soon as possible, who will be happy to help you.

If your order has already been shipped from our warehouse before you can cancel or change it, refuse the parcel and place a new order.

You can choose to pay using MasterCard, VISA, VISA Electron, Apple Pay, Google Pay and PayPal.

On the Shopping Bag page, you’ll see ‘Got a promotion code?’ under Order Summary. You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled correctly and no extra spaces or characters have been added. Please note that we don’t currently accept Gift Cards online.

Yes, we offer discounts during sale periods and one-off promotions. Please sign up to our newsletter to be the first to know. 

Some pieces in our collection are only available to purchase online and are not available in any COS stores. These selected garments are highlighted with an ‘online exclusive’ marker on the product page. These products can only be purchased using the online checkout process. If you have difficulty placing an order for one of these items online, our Customer Service team may be able to assist.

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to send it back to us. To view detailed instructions for your location, please click here. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. Please note that we do not offer an exchange service. 

Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.

If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service. 

If you have forgotten your password or have been locked out of your account, you can request a reset link here. If you need any further assistance, our customer service team will be happy to help. 

We will only keep your data as long as you are an active customer. However, if you wish to delete your account or revoke consent, please contact Customer Service for further information. 

You can find our full size guide online here which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you are unsure, remember we always offer free returns so you are welcome to try more than one size, and return those which aren’t the best fit.

Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care here.

How you should care for your products depends on the material they are made from. We have detailed guides for different wools and knits, cotton, silk, linen and leather here.

While we don’t have a specific maternity range, some of our garments are designed with more relaxed and comfortable fits. You can find more information on the fit of the product in the description and in our online size guide.

Currently gift cards can only be bought and used in our stores, within the country of purchase. If you have any further questions about our gift cards, please contact our team in store who will be happy to advise.

Gift cards can be spent in any COS store within the country of purchase, excluding concession stores. Gift cards cannot currently be used online. To check the validity or balance of your Gift card, please contact your local store here. 

Our online store locator lists all our stores globally, along with their opening hours and contact details. We hope to see you soon!

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details in our Store Locator here. 

Returns can be made to any store (excluding concession stores) within the same country of purchase. You can find the conditions of return on your purchase receipt, or the store team will be happy to advise further. Please note that we cannot accept returns in a different country than the purchase was made. 

At COS, sustainability means always having longevity in mind. We achieve this through our considered approach to high quality, durability and functionality. Quality is our essence, from the fibres chosen in our garments to the customer experience and everything in between. Everything matters in the way we work, care and create things so each piece will last beyond the season. We are working hard to make conscious choices about the materials we use and our production methods, and all our suppliers must comply with our code of conduct. For more information on the group’s policies, please visit the H&M group sustainability page. 

We are always happy to hear when someone wants to work for us! You can find and apply for all current vacancies on our careers site, so this is the best place to start. Alternatively, you can keep up to date on our LinkedIn profile here.

It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact our press department Here.