pan>HOME</span> pan>CUSTOMER SERVICE</span> pan>STORE REOPENINGS & SAFETY</span>

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1 meter apart while in store. Signs will be installed for guidance.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Some of our changing rooms might be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills and in fitting rooms.
- Throughout the day, our staff will be given extra breaks to wash their hands.
- Hand sanitizer will be available for our staff and everyone to use.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1.5 meters apart while in store.
- Hand sanitizer will be available for everyone to use – our staff may wear gloves while they’re working if they wish to do so.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.

We are closing our stores in Czech Republic until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use. Gloves will also be made available to staff and customers, and we will ask our customers to wear them while they are in the store.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for everyone to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- Staff and customers must keep a distance of 1.5 meters apart while in store. Signs will be installed for guidance.
- Hand sanitizer will be available for everyone to use – our staff may wear gloves while they’re working if they wish to do so.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Some changing rooms will be closed to respect social distancing between customers and staff. They will be thoroughly cleaned after every customer. A maximum of 4 articles is allowed per customer and garments will be cleaned before being put back on the shopfloor.
- Customer returns will be steamed before being put on the shopfloor.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We are closing our stores in Germany until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1.5 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Some of our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills and in fitting rooms.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We are closing our stores in Hungary until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use. Gloves will also be made available to staff and customers, and we will ask our customers to wear them while they are in the store.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We are closing our stores in Ireland until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meters apart while in store. Signs will be installed for guidance.
- Hand sanitizer will be available for everyone to use.
- Returned garments will undergo a 72-hour quarantine.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
-Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- All customers will receive a temperature check before entering. Anyone with a temperature over 37.5 will not be able to enter the store.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We are closing our stores in Latvia until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We are closing our stores in Lithuania until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for everyone to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meters apart while instore.
- Hand sanitizer will be available for everyone to use – our staff may wear gloves while they’re working if they wish to do so.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.

We are closing our stores in Netherlands until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1.5 meter apart while in store.
- Hand sanitizer will be available for everyone to use – and all of our staff may wear gloves while they’re working if they wish to do so.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- Hand sanitizer is available by the entrance and throughout the store.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use. Gloves will also be made available to staff and customers, and we will ask our customers to wear them while they are in the store.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We are closing our stores in Portugal until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

To ensure your safety we have taken the following health measures recommended by the competent authorities:

- Hydroalcoholic gels are available to disinfect your hands at the entrance and exit of the store. Use of a mask is mandatory inside any enclosed space.
- Our team will have disposable masks and gloves to protect your health.
- We will limit the capacity to guarantee a minimum distance of 2 meters between people inside the store.
- Payment by card or mobile is recommended.
- We have priority hours for people over 65 years old (from 11:00 am to 12:00 pm).
- Our fitting rooms are temporarily closed. To improve your shopping experience, you can try it quietly at home and we have extended our returns period to 100 days (from February 13 to June 21).
- Returned garments will pass a 48-hour quarantine.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use. Gloves will also be made available to staff and customers, and we will ask our customers to wear them while they are in the store.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use. Gloves will also be made available to staff and customers, and we will ask our customers to wear them while they are in the store.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We are closing our stores in Slovakia until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use. Gloves will also be made available to staff and customers, and we will ask our customers to wear them while they are in the store.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1 meter apart while instore. Signs will be installed for guidance.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Some of our fitting rooms might be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills and in fitting rooms.
- Throughout the day, our staff will be given extra breaks to wash their hands.
- Hand sanitizer will be available for our staff and everyone to use.

Para garantizar tu seguridad y la de nuestro equipo hemos tomado las siguientes medidas sanitarias recomendadas por las autoridades competentes:

- Tienes a tu disposición geles hidroalcohólicos para desinfectarte las manos en la entrada y salida de la tienda. El uso de mascarilla es obligatorio en cualquier espacio cerrado.
- Nuestro equipo contará con mascarillas y guantes desechables para proteger su salud y la de nuestros clientes.
- Limitación del aforo garantizando una distancia mínima de 2 metros entre personas en el interior del local.
- Recomendamos el pago con tarjeta o móvil.
- Contamos con un horario de atención prioritaria a mayores de 65 años (de 11:00 am a 12 pm)
- Para mejorar tu experiencia de compra y que te lo puedas probar tranquilamente en casa hemos ampliado el periodo de devolución de tus compra en tienda física.
- Las prendas devueltas pasarán una cuarentena de 2h.

To ensure your safety we have taken the following health measures recommended by the competent authorities:

- Hydroalcoholic gels are available to disinfect your hands at the entrance and exit of the store. Use of a mask is mandatory inside any enclosed space.
- Our team will have disposable masks and gloves to protect your health.
- We will limit the capacity to guarantee a minimum distance of 2 meters between people inside the store.
- Payment by card or mobile is recommended.
- We have priority hours for people over 65 years old (from 11:00 am to 12:00 pm).
- To improve your shopping experience, you can try on at home and we have extended our returns period.
- Returned garments will undergo a 2-hour quarantine.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.
- If you are feeling unwell with symptoms of fever, flu or respiratory problems, please leave our store and consult a doctor immediately.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All staff will wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meter apart while in store. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff and customers to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Some of our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills and changing rooms.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- All customers will receive a temperature check before entering. Anyone with a temperature over 38 will not be able to enter the store.
- All staff and customers must always wear masks covering their nose and mouth.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 1.5 meter apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for our staff to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms may be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.
- Throughout the day, our staff will be given extra breaks to wash their hands.

We are closing our stores in the UK until further notice. Please check the store locator to find the status of stores near you, and for up to date opening times.

We care: you can shop safe with our Coronavirus safety measures.

During opening hours:

- Our stores will be cleaned thoroughly before opening.
- We’ll be restricting the amount of people we let in the store – our staff will be on hand to advise.
- Staff and customers must keep a distance of 2 meters apart while instore. Signs will be installed for guidance.
- Hand sanitizer will be available for everyone to use.

Good to know:

- Our stores are cleaned throughout the day.
- We will regularly disinfect door handles, till keyboards, and other areas that are frequently touched.
- Our changing rooms will be closed. This is to limit contact, and help customers and staff maintain safe distancing.
- To help with distancing in queues, we have installed clear signage at tills.