Our returns are free and easy. We hope you will love everything that you order from us but if something isn't quite right, you have 28 days to send it back to us.
We'll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Make-up and skincare products cannot be returned for hygiene reasons.
Underwear briefs, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
We do not accept returns of garments purchased in store through our online returns service. However, don’t worry! If you were unable to return your item during the temporary store closure, we’ve extended our returns policy to 45 days from when your local store has reopened. For updated information on opening times, head to our store locator.
For further information please select your location on the list below.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Bpost parcel shop</u>.
3. Bpost will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop</u> of your choice.
Return with courier pick-up
1. Arrange a collection online with Econt by clicking here</u>.
2. After entering your details you'll receive a confirmation to confirm the collection date and time slot.
Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
You can get a new return label at the drop of location. If you have booked the home collection the courier will bring the label wit them.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. To arrange a collection, contact COS customer service</u>. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day. You will receive a confirmation from the carrier confirming the pick-up date.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here</u>. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Kronos parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Kronos parcel shop</u> of your choice.
Return with courier pick-up
To arrange a collection, call Kronos on 022570073</u> or email at info@kronosexpress.com</u>. Be sure to include your name, collection address, contact details and preferred date.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid Postnord to the parcel and drop off at your nearest Postnord</u>.
3. Postnord will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here</u>. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here</u>. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid Posti or Schenker label to the parcel and drop off at your nearest Posti</u> or Schenker parcel shop</u>.
3. Posti or Schenker will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
If you ordered with Posti, click here to generate another. You'll need your order number and delivery address. If you ordered with Schenker, please contact our Customer Service team</u> who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Mondial Relay parcel shop</u>.
3. Mondial Relay will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
Because of the current situation, we have extended our returns and refunds policy to 45 days.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Hermes drop off
1 . Take your parcel to your nearest Hermes parcel shop</u>.
2. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.
Hermes home collection
1. Arrange for Hermes to pick up your return by calling 01806-311211.
2. Hermes will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can't provide a replacement return label. Don't worry though, if you post your parcel back and pay for shipping, just contact us at Customer Service with your proof of return and we will reimburse you.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop</u> of your choice.
Return with courier pick-up
To arrange a collection, call Econt on 02310529000</u> or email at thessaloniki@econt.com</u>. Be sure to include your name, collection address, contact details and preferred date.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Arrange for a DPD courier to pick up your return via DPD return portal</u>. Please note you can either print a return label from the portal, or the DPD courier will provide a label at collection.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Arrange for a DPD courier to pick up your return via DPD return portal. Please note you can either print a return label from the portal, or the DPD courier will provide a label at collection.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can’t provide a new return label. Don’t worry as you can still arrange a home collection, where the parcel can be collected without a label.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Post Italiane drop off
1. Take your parcel to your nearest Poste Italiane</u> or Punto Poste</u>.
2. Post Italiane will provide you with a drop-off receipt where you can track the parcel's progress.
Post Italiane home collection
1. Arrange for a courier to pick up your return by calling the toll free number: 803160.
2. Post Italiane will provide you with a collection receipt. With this, you can track the parcel's progress.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here</u>. Remember you can speak to Klarna directly for any Card or Pay Later help.
Because of the current situation, we have extended our returns and refunds policy to 45 days.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here</u>. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here</u>. Remember you can speak to Klarna directly for any Card or Pay Later help.
Because of the current situation, we have extended our returns and refunds policy to 45 days.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest PostNL parcel shop</u>.
3. PostNL will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop</u>.
3. Posten will provide you with a drop-off receipt to track your parcel's progress..
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How do I return?
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return at Econt parcel shop
1. Attach the self-adhesive return label (included in your parcel).
2. Take the parcel to an Econt parcel shop</u> of your choice.
Return with courier pick-up
Click here</u> to arrange a collection online with Econt. Alternatively, you can arrange by phone on 0734 553 303</u> or 0219959</u>.
Need a new Return Form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop</u>.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
Because of the current situation, we have extended our returns and refunds policy to 45 days.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Arrange for a DPD courier to pick up your return via DPD return portal</u>. Please note you can either print a return label from the portal, or the DPD courier will provide a label at collection.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can’t provide a new return label. Don’t worry as you can still arrange a home collection, where the parcel can be collected without a label.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return via SEUR parcel shop:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest SEUR parcel shop</u>.
3. SEUR will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
How to return with DPD/SEUR home pick up:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. You can easily arrange for a DPD courier to pick up your return yourself via the DPD home return portal</u>.
3. Await your Return Confirmation email, which we will send when we have processed your return.
How to return via DPD/SEUR pickup location:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. You can easily register your return yourself via the DPD pick up return portal</u> and drop it off at a DPD pickup location of your choice.
3. Await your Return Confirmation email, which we will send when we have processed your return.
Recipient email: customerservice.eu@cos.com
Recipient phone number: +34 911235088
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
In case of a missing or damaged return label, you can book a home collection via DPD Portal.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid Postnord or Schenker label to the parcel and drop off at your nearest Postnord</u> or Schenker parcel shop</u>.
3. Postnord or Schenker will provide you with a drop-off receipt to track your parcel's progress.
Note: If your delivery was made by Instabox, you can also return with this method.
4. Await your Return Confirmation email, which we will send when we have processed your return.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here</u> to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here</u>.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
How to return:
1. On the returns note, fill in the return code for the item you are returning and include this in the package.
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.
3. Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.
Drop off:
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here (EN), here (DE), here (FR), here (IT).
Home collect:
If you are registered with Swiss Post, you can book a home collection online here (EN), here (DE), here (FR), here (IT) or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
If you place an order from Northern Ireland after 29th December, you’ll notice some changes to the way you return. Please see instructions below.
How to return:
1. Package your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel.
3. Select one of the below options to make your return.
4. Await your Return Confirmation email, which we will send once we have processed your return.
Royal Mail drop off — excluding Northern Ireland
1. Visit the Royal Mail return portal to register your return. An email will be sent to you which includes a QR code to show in store, and a label you can print at home if you’d prefer. Both options are free, and you can find out more below.
2. Visit your nearest Post Office to drop off your parcel.
3. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.
QR code - Simply show the QR code on your mobile phone, and a label will then be printed for you in the Post Office. You don’t need access to a printer to use this service.
PDF label - Print the PDF label attached to your email and fix this to your parcel.
Hermes drop off — excluding Northern Ireland
1. Take your parcel to your nearest Hermes parcel shop.
2. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.
Hermes home collection — excluding Northern Ireland
1. Arrange for Hermes to pick up your return here</u>.
2. Hermes will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress.
You can generate another Hermes Return Label here</u>. You'll just need your order number and delivery address.
UPS drop off — Northern Ireland only
If your order was placed before the 29th December 2020, you can return via Royal Mail or the Hermes options listed above. Otherwise, please see return instructions below:
1. Take your parcel to your nearest UPS Access Point
2. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection — Northern Ireland only
If your order was placed before the 29th December 2020, you can return via Royal Mail or the Hermes options listed above.
Otherwise, please see return instructions below
1. Arrange for UPS to pick up your return here</u>.
2. Await your Return Confirmation email, which we will send once we have processed your return.
If you need a new UPS Return Label, please contact our Customer Service team</u> who will send you a new one.
Please note it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime. The responsibility of the return is yours until it reaches us.
You can print a new return form here</u> — just remember to fill in all your order details.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 14 days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
Return Restrictions - Dangerous Goods
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements.
Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
