HOME CUSTOMER SERVICE CONTACT INFORMATION

If you need a replacement return form, you can find it here. Since this is a blank form, don't forget to fill in all the required information before including it in your parcel. You can find your order details in your account. 

Return with Swisspost       

If you are missing the self-adhesive return label included in your parcel, please contact our  Customer service.   

Returns with UPS – Express orders                                

Visit UPS.com on our homepage to register your free return, print a new return label, and schedule a pickup. (or drop in a UPS shop)             

Return with Quickpac - Express Orders

There will be a return instruction in the parcel where you can scan a QR code, then you will be directed to QuickPac return site (myquickpac.ch) and the order number will be filled in.                  

You've got a generous 28-day return window!

In case you have had a change of heart, you are welcome to return your order to us. The refund will be processed within two weeks after the return date.

We ask that items are returned clean, unworn, with all their tags attached and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Note: No need to fill out the paper return form, but place it in your parcel. However if you're returning a faulty or incorrect item, please fill out and include the paper return form.

Be sure to keep your return receipt as you are responsible for your return until it reaches us. Click here for more detailed information on the return page.

When we have processed your return and refund you will receive a confirmation email. You can expect this within two weeks of sending your return back to us.

Keep in mind, items you buy online can't be returned or exchanged in any of our physical stores.

Delivery tracking
As soon as we've sent your order on its way, you'll receive a shipping confirmation email complete with a handy tracking link. You can also follow your order by heading over to the 'Orders' section in My account.

Return tracking
You can track your return via the carriers page with the tracking number you received on the return receipt, after dropping off your parcel.

Keep in mind, it can take up to 14 days for your return to make it's way back to us. We'll send you an email as soon as your refund is sorted. If that time has already exceeded, contact our customer service and make sure you've got your return proof ready.

We have several delivery options to fit your preference. You can select your preferred delivery method and location in the Checkout while completing your order.

Standard delivery 4-5 Business days

We offer Standard delivery which is free for orders over CHF 230. Standard deliveries will be delivered within 4-5 business days (Mo-Fri) after we send you the order confirmation.

Express delivery 1-2 days
We also offer Express Delivery (1-2 days) for orders placed before 5:00 p.m. Monday to Friday. Orders placed after this will be delivered within two working days. This excludes Saturday, Sunday and public holidays.

Standard Green Delivery to PUP 4-6 days business days

We offer Standard Green Delivery to PUP which is free for orders over CHF 230. We offer delivery in 4-6 working days after confirmation of your order. Please note, you will see the availability from this service for the area you are living in the checkout.

Visit our delivery page here for more detailed information and delivery locations.

Please note that during high season and sales periods, Express delivery might be unavailable.

We want to get your purchase to you as quickly as possible, meaning we are unable to make changes to your order once this has been placed.
You may be able to amend the delivery address or divert your parcel with the carrier once the order has shipped. You can see your options when you receive your tracking information.

On the Shopping Bag page, you'll find 'Got a promotion code?' in your Order Summary. You are free to enter your code here before heading to the checkout. If the code isn't working, please double-check for any spelling errors, extra spaces or additional characters. Please note that we don't accept Gift Cards for online purchases currently.

We do not send out separate invoices. You receive an order confirmation and a receipt of your order. If you have paid with Klarna you can see your outstanding payments in Klarna.

Curious if your desired item is in stock at our stores? No worries! Just head over to the product page and right under the 'Add to cart' button, you'll spot 'Find in store.' Give it a click, and you'll quickly see if your new favourite piece is waiting for you at your nearest store.

Right now, you can buy Gift Cards in-store for in-store shopping, but we don't offer the option to buy or use them online.