RETURNS IN COS STORES
Unfortunately, we are unable to accept returns of items purchased in store via the online service. You can find current information about our store opening times in our store finder.
FREQUENTLY ASKED QUESTIONS
Return online:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop.
3. Posten will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
If returning with Instabox, book your return here or click the link in Instabox tracking link.
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
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