PROCESSING A RETURN
Your return will take up to 14 days to reach us and be processed. We will refund the purchase price, minus a 35 NOK processing fee, using the payment method you chose. If it's been longer than 14 days, please contact Customer Service with your proof of return, such as your collection receipt or drop-off slip.
FREQUENTLY ASKED QUESTIONS
Return online:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop.
3. Posten will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
If returning with Instabox, book your return here or click the link in Instabox tracking link.
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
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