RETURNS IN COS STORES
Unfortunately, we are unable to accept returns of items purchased in store via the online service. You can find current information about our store opening times in our store finder.
FREQUENTLY ASKED QUESTIONS
Return in store:
Please note, we no longer accept online returns in our stores. We are currently exploring an improved experience for our customers, to ensure a sustainable solution in all our UK stores for the future.
Return online:
Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, follow the return instructions for your selected courier, details of which can be found here.
Click here to print the form. Please include all the details of your order.
Contact our Customer Service team who will advise.
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