HOW TO RETURN ITEMS

Online and Instore 

Return Instore:  

Please note, we no longer accept online returns in our stores. We are currently exploring an improved experience for our customers, to ensure a sustainable solution in all our UK stores for the future. 

Return Online:    

Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel. 

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.  Once your return is registered in the portal, select one of the below options to make your return.   When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime. 

Need a new return form? Simply click here — just remember to fill in all your order details. 

Return options for England, Wales & Scotland  

Standard Delivery – please use any of the following options: 

InPost Locker/Shop Returns

1. Create your QR code using the InPost Returns Portal

2. Find your nearest InPost drop off point to scan and drop off your parcel.

3. No labels needed - our couriers will add one when they pick up your parcel. 

Royal Mail drop-off/Home Collection 

Register your return in the Royal Mail return portal. You will receive an email including two free labelling options. If you arrange a home collection you do not need to print a label: 

1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office. 

2. A PDF label - print the label at home and fix it to your parcel.  Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.  

Evri drop-off 

Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress. 

Evri home collection    

Arrange for Evri to pick up your return here. Evri will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress. 

Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address . 

Return Options for Northern Ireland 

Visit UPS.com for details on how to print a return label, book your free return, and schedule a pick-up. 

UPS drop off 

Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.  

UPS home collection 

Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.