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We Must Do Better

As a global brand we have a role to play in the Black Lives Matter movement. It is necessary to take tangible actions that lead to meaningful and lasting change, and we start by looking inwards.

At COS we are committed to implementing a long-term plan to make our brand more inclusive and diverse for our customers, colleagues and community.

To be transparent, we know from feedback received that we must do better. We will not tolerate any form of racism, discrimination or injustice in our business.

We are taking the following steps as a starting point:

We will listen and learn – a forum will be created to give all employees across the brand an opportunity to speak out.

We will be accountable for change – an internal working group will be set up with immediate effect. This group will suggest and initiate further actions we can take both internally and externally, and we will ensure we uphold these commitments.

We will continue to educate ourselves – implicit bias training received by our leadership team will be rolled out across the organisation.

We will represent the diversity we value – a greater representation is needed at every level of our brand. We will review and clarify our recruitment, development and retention processes, as well as the partners and collaborators we work with.

We are at the start of a new journey to becoming the business we want to be.