HOME CUSTOMER SERVICE RETURNS AND REFUNDS

We’ve extended our returns period over the festive season to offer more flexibility when you shop online. Any orders placed between November 1st, 2024, and December 24th, 2024 can be returned up to and including January 31, 2025. Visit our Holiday FAQs page to find out more.

 

Returns

Our returns are easy. We hope you will love everything that you order from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return any full-price item(s) and up to fourteen (14) days from the delivery date to return any sale item(s) that are not marked 'FINAL SALE' for a full refund to the original payment method for the order .

 

Beginning May 9, 2024, a $5.00 return fee will be deducted from your refund should you choose to use the prepaid label included with your order.

All items must be unused, unworn, unwashed, undamaged and have their original tags attached. All items must be returned with the original packing slip. When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).

When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).

 

For hygiene reasons, undergarments, and pierced jewelry cannot be returned or exchanged unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.

 

COS does not accept price adjustments.

 

Please read more here about our online returns in-store policy

 

Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer. Once we have processed the return, you will receive a return confirmation email.

 

Return approval is at the discretion of our operations team and COS reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.

Exchanges

If you would like to exchange your online purchase, please return the item you wish to exchange and place a new order on our site.

Final Sale Policy

Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.

 

Merchandise purchased online at a discount of 60% off or more, is Final Sale and may not be returned.

 

All personalized or altered items are considered Final Sale and cannot be returned.

Shipping Errors & Defective Product

In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. COS will provide a prepaid UPS shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact our Customer Service at +1 855 842 1818.

Items Purchased At Other Locations

COS Items purchased at other online stores, marketplace or any other site selling COS merchandise may not be returned to COS.

Return Instructions (Domestic only)

How to return:

1. On the returns note, fill in the return code for the garment you are returning and include this in the package. 

2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel.

3. Attach the pre-paid UPS label and parcel over the prior delivery information. Using the label provided will guarantee a refund in the event of loss during delivery to our warehouse.

4. Drop off your package at a UPS Drop Box or the UPS Store. Contact UPS to find your nearest UPS drop-off location (1.800.PICK-UPS/1.800.742.5877 or at www.ups.com) You can also leave the package at your place of employment if you have a UPS pick-up there. If a pick-up is scheduled with the UPS customer service, the customer must pay the pick-up cost.

5. Once your package reaches us, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. Beginning May 9, 2024, a $5.00 return fee will be deducted from your refund should you choose to use the prepaid label included with your order.

All returns must be shipped from the same location they were purchased from, and this information is only valid for US orders.

Our returns are hassle-free and easy. We hope you will love everything that you purchase from us but if something isn’t quite right, you have up to thirty (30) days from the purchase date to return your item(s) for a full refund to the original payment method for the purchase.

 

All items must be unused, unworn, unwashed, undamaged and have their original tags attached. All items must be returned with original receipt. When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box

 

For hygiene reasons, undergarments, and pierced jewelry cannot be returned or exchanged unless faulty. All swimwear and bodysuits must still have the hygiene strip intact.

 

*All items purchased on SALE are eligible for return, exchange or merchandise credit within the next 7 days after purchase.

 

Gifts purchased in US COS retail stores accompanied by a gift receipt may only be returned for store credit or exchanged within 60 days of original purchase.

 

COS does not accept price adjustments.

 

COS does not accept returns by mail.

FINAL SALE Items

Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.

 

All Personalized or altered items are considered Final Sale and cannot be returned.

Items Purchased At Other Locations

COS Items purchased at other retail stores, department stores or any other store selling COS merchandise may not be returned in a COS store.

COS Outlet Store Purchases

All COS Outlets purchases are Final Sale. COS outlet store merchandise cannot be returned to a COS retail location or online.

 

You can return item(s) purchased online to our stores free of charge in the United States.

 

To return your item(s), simply bring your email order confirmation or the packing slip and the piece(s) you wish to return to your local store.

 

​Please note, items purchased online can only be refunded to the original payment method. Should you wish to make an exchange, it will be processed in two separate transactions. We are unable to refund or exchange retail partner purchases in COS stores.

 

Our regular Online Return policy applies, and our stores will only accept unused, unworn items which have their original tags attached, within 30 days of the original purchase.

 

Final Sale items are not eligible for in-store returns and cannot be returned or exchanged.

 

If you have any questions about returning online orders in-store, please feel free to contact the store or our customer service team ahead of your visit: contact details can be found here.