For orders to DK, NL, NO, SE a return fee will be deducted from your refund should you choose to use the prepaid label included with your order.
For further information please select your location on the list below.
We hope you will love everything that you order from us but if something isn't quite right, you have 30 days to send it back to us.
We will refund you by the same method you used to pay, within 14 days of your return. We ask that items are returned clean, unworn and have all their tags on.
Make-up and skincare products cannot be returned for hygiene reasons.
Underwear, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip.
Please note, items purchased from Afound and H&M cannot be refunded or exchanged in COS stores.
We also do not accept returns of garments purchased in store through our online returns service. For updated information on opening times, head to our store locator.
Repeated returns
At COS, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!
Return Options:
Postnord
Attach your pre-paid Postnord to the parcel and drop off at your nearest Postnord.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
A 30 DKK return fee will be deducted from your refund should you choose to use the pre-paid label included with your order.
Multiple orders can be returned in the same package if the return slip from each order is included. If you use only one pre-paid label, then the 30 DKK fee will be deducted only once.
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
Return With An Post
To return your parcel, please visit the An Post website for a free returns label and send it back to us using one of the options below.
Free drop off
Once you have booked your drop off, you will receive an email from An Post with the free returns label. This can be printed at home or at an An Post store by presenting the barcode in your email to a member of staff.
Free courier collection
Simply book your home collection date and the courier will bring a free returns label with them when they come to collect. This can be booked up to 2 working days in advance.
Return With DPD
To return with DPD, please attach the label from inside your parcel and visit your nearest DPD Pickup Point.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
At the moment we can’t provide a new return label. Don’t worry as you can still arrange a home collection, where the parcel can be collected without a label.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
If something isn’t quite right, you can post your purchases back to us or return them in stores.
Return in store:
You can now return item(s) in COS stores in The Netherlands for a refund.
Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store.
Please note, items purchased on afound.com cannot be refunded or exchanged in COS stores.
Return online:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Choose one of the return options below
3. The carrier will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.
DHL
If your order was delivered via DHL, you can take your return to your nearest DHL service point.
Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.
Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.
Cycloon
Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
A 3EUR return fee will be deducted from your refund should you choose to use the pre-paid label included with your order.
Multiple orders can be returned in the same package if the return slip from each order is included. If you use only one pre-paid label, then the 3EUR fee will be deducted only once.
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card or Pay Later help.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
How to return:
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Posten parcel shop.
3. Posten will provide you with a drop-off receipt to track your parcel's progress..
4. Await your Return Confirmation email, which we will send when we have processed your return.
Return with Instabox
If returning with Instabox, book your return here or click the link in Instabox tracking link.
Please note, it can take up to 14 days to receive and complete your return.
Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will send you a new one.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
A 35 NOK return fee will be deducted from your refund should you choose to use the pre-paid label included with your order.
Multiple orders can be returned in the same package if the return slip from each order is included. If you use only one pre-paid label, then the 35 NOK fee will be deducted only once.
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
If something isn’t quite right, you can post your purchases back to us or return them in stores.
Return in store:
You can now return item(s) in COS stores in Sweden for a refund.
Simply bring your e-receipt or the delivery dote and the item(s) you wish to return to the store.
Please note, items purchased on hm.com cannot be refunded or exchanged in COS stores.
Return online:
Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!
Return options
Beginning 12th November 2024, a return fee of 35 SEK will be deducted from your refund should you choose to use the prepaid label included with your order.
Budbee
If your order was delivered via Budbee, you can book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your order. The courier will bring a return label. Please note that if the package is too large for a Budbee box, you will be able to book a pick-up of the return at your home.
Instabox
If your order was delivered via Instabox, book a return via the link in the SMS you previously received. If you can't find the link, text RETUR to 71020 or go to www.instabox.io/returns. Follow the instructions and then leave the package in your chosen Instabox locker.
PostNord
Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to your nearest PostNord service point.
New return form?
Simply click here to print another. Remember to fill in all your order details.
Need a new Return Label?
Contact our Customer Service team who will advise.
Need further information regarding returns?
Read more in our FAQ here.
When will you receive my return?
Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.
When will I receive my refund?
A 35 SEK return fee will be deducted from your refund should you choose to use the pre-paid label included with your order.
Multiple orders can be returned in the same package if the return slip from each order is included. If you use only one pre-paid label, then the 35 SEK fee will be deducted only once.
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment..
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
Klarna Slice It - Klarna will provide your new statement once your return is processed. This will include instructions on how to make a payment if there’s a remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
Online and Instore
Return Instore:
Please note, we no longer accept online returns in our stores. We are currently exploring an improved experience for our customers, to ensure a sustainable solution in all our UK stores for the future.
Return Online:
Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return.
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime.
Need a new return form? Simply click here — just remember to fill in all your order details.
Return options for England, Wales & Scotland
Standard Delivery – please use any of the following options:
Royal Mail drop-off/Home Collection
Register your return in the Royal Mail return portal. You will receive an email including two free labelling options. If you arrange a home collection you do not need to print a label.:
1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. A PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.
Evri drop-off
Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.
Evri home collection
Arrange for Evri to pick up your return here. Evri will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress.
Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address.
Return Options for Northern Ireland
Visit UPS.com for details on how to print a return label, book your free return, and schedule a pick-up.
UPS drop off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.
UPS home collection
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.
When will I receive my refund?
You can expect your refund to be processed within 14 days of sending the parcel back to us. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
Card Payment Klarna - Once your refund has been processed, it will be visible in your bank account within 10 working days (although it’s normally much quicker than this).
Paid with Pay Later - Klarna will provide your new Pay Later balance once your return is processed. This will include instructions on how to make a payment and details of any remaining balance.
PayPal - Your refund will be processed as soon as our warehouse receives your return. PayPal will send you a separate email confirming this.
If you haven't received your return or refund confirmation from us, please get in touch here. Remember you can speak to Klarna directly for any Card, Pay Later or Slice It help.
Return Restrictions - Dangerous Goods
About dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods
If you wish to return or exchange items containing flammable substances, you need to be aware that there are special transportation requirements.
Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return and exchange procedure on your delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.
