How do I know which size to order?
You can find our full size guide online here</u> which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you are unsure, remember we always offer free returns so you are welcome to try more than one size, and return those which aren’t the best fit.
What quality can I expect from COS products?
Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care here</u>.
How should I care for my garment?
How you should care for your products depends on the material they are made from. We have detailed guides for different wools and knits, cotton, silk, linen and leather here</u>.
Do COS offer maternity sizes?
While we don’t have a specific maternity range, some of our garments are designed with more relaxed and comfortable fits. You can find more information on the fit of the product in the description and in our online size guide</u>. We always welcome feedback on our collections. If you can’t find the size for you, please let our customer service team know.
How do I find out more about the garment I want to buy?
We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and material on each item’s page. If you do have any other questions relating to fit, materials or want specific measurements, please contact Customer Service</u> who will be happy to advise you. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.
Why has your UK sizing changed?
Previously, our EU to UK size conversion was not aligned with other UK retailers. We have recently reviewed this and updated our size conversion accordingly. Please note that the size and cut of our physical products have not changed, and no changes will be made to EU sizing.
Why did I used to be a COS UK size 10 and now I am a COS UK size 8?
Since our UK sizing was not aligned with that of other UK retailers, we have reviewed and changed this. If you have always purchased a size EU 38 for example, please continue to do so.
Your sizes have changed – do I need to change the size I normally buy?
Your EU size will remain the same, however the conversion to UK sizing has changed. The size and fit of our products will remain the same.
Will this change be immediate?
There will be a transition period as our previous sizing conversion is phased out. During the transition period, we will sell garments labelled with either old or new sizing. You might receive an item labelled with a different size than the one you ordered; however, the measurements of the actual product will match the size you requested.
How long is the transition period?
Between the end of November and April. Thereafter, you will see products with the old sizing re-appearing only in sale periods.
Why have you stopped stocking UK size 18 and introduced UK size 4?
We are reviewing our size offering to ensure it is as inclusive as possible. If you have previously purchased a size EU 44, this now converts to a size UK 16 (previously UK 18), with no change to the physical garment. If you shopped with us previously as an EU 32/UK size 6, this will now be labelled a UK 4.