What locations do you ship to?
Please click here to see a list of locations which we currently ship to. We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.
Can I shop online outside of my location of residence?
If you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address.
How will my parcel be delivered, and how long does delivery take?
We offer Express (1-2 days), Premium delivery (2-3 days) or Standard delivery (2-6 days, depending on location). Additionally, there are different delivery options through a range of couriers, depending on your delivery location. To view the full options for your location, please click here.
How do I track the status of my order?
While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.
Can I make any changes to my order now it has been placed?
Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However it may be possible to cancel the order, if you call our customer service team within one hour of making the purchase.
What payment options do you offer?
You can choose to pay using Klarna payment methods, or with PayPal. Klarna is one of Europe’s largest banks, providing payment solutions such as direct payments, pay after delivery options and instalment plans in a one-click purchase experience. Find out more by visiting Klarna. To find out more about the payment options available in your location, please click here.
Where do I add my discount code?
On the Shopping Bag page, you’ll see ‘Got a promotion code?’ under Order Summary. You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled correctly and no extra spaces or characters have been added. Please note that we don’t currently accept Gift Cards online.
Do you offer discounts or Black Friday deals?
Yes, we offer discounts during sale periods and one-off promotions. Please sign up to our newsletter to be the first to know.
What does ‘online exclusive’ mean?
Some pieces in our collection are only available to purchase online and are not available in any COS stores. These selected garments are highlighted with an ‘online exclusive’ marker on the product page. These products can only be purchased using the online checkout process. If you have difficulty placing an order for one of these items online, our Customer Service team may be able to assist.
How do I make a return?
If something isn’t quite right, you can return your parcel to us within 30 days of purchase. Once your return has been received and processed, you’ll be sent a confirmation email to let you know. A return fee will be deducted from your refund should you choose to use the pre-paid label included with your order. To view detailed instructions for your location, please click here. Please note that we do not offer an exchange service.
How long does my return and refund take?
Returns take a maximum of 14 days to reach our warehouse and be processed for a refund. Once this has been done, you’ll receive a return confirmation email to let you know. If you haven’t received confirmation after 14 days, please contact customer service here with your proof of return and a list of the items returned.
How do I get replacement returns note/label?
If you need a replacement returns note, you can find this here. If you are missing the self-adhesive return label from your parcel, please contact customer service.
How do I unlock my account?
If you have forgotten your password or have been locked out of your account, you can request a reset link here. If you need any further assistance, our customer service team will be happy to help.
How do I delete my account?
We will only keep your data as long as you are an active customer. However, if you wish to delete your account or revoke consent, please visit our Privacy Notice pages for further information.
How do I know which size to order?
You can find our full size guide online here which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you are unsure, remember we always offer free returns so you are welcome to try more than one size, and return those which aren’t the best fit.
What quality can I expect from COS products?
Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care here.
How should I care for my garment?
How you should care for your products depends on the material they are made from. We have detailed guides for different wools and knits, cotton, silk, linen and leather here.
Do COS offer maternity sizes?
While we don’t have a specific maternity range, some of our garments are designed with more relaxed and comfortable fits. You can find more information on the fit of the product in the description and in our online size guide. We always welcome feedback on our collections. If you can’t find the size for you, please let our customer service team know.
How do I find out more about the garment I want to buy?
We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and material on each item’s page. If you do have any other questions relating to fit, materials or want specific measurements, please contact Customer Service who will be happy to advise you. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.
Why has your UK sizing changed?
Previously, our EU to UK size conversion was not aligned with other UK retailers. We have recently reviewed this and updated our size conversion accordingly. Please note that the size and cut of our physical products have not changed, and no changes will be made to EU sizing.
Why did I used to be a COS UK size 10 and now I am a COS UK size 8?
Since our UK sizing was not aligned with that of other UK retailers, we have reviewed and changed this. If you have always purchased a size EU 38 for example, please continue to do so.
Your sizes have changed – do I need to change the size I normally buy?
Your EU size will remain the same, however the conversion to UK sizing has changed. The size and fit of our products will remain the same.
Will this change be immediate?
There will be a transition period as our previous sizing conversion is phased out. During the transition period, we will sell garments labelled with either old or new sizing. You might receive an item labelled with a different size than the one you ordered; however, the measurements of the actual product will match the size you requested.
How long is the transition period?
Between the end of November and April. Thereafter, you will see products with the old sizing re-appearing only in sale periods.
Why have you stopped stocking UK size 18 and introduced UK size 4?
We are reviewing our size offering to ensure it is as inclusive as possible. If you have previously purchased a size EU 44, this now converts to a size UK 16 (previously UK 18), with no change to the physical garment. If you shopped with us previously as an EU 32/UK size 6, this will now be labelled a UK 4.
Will my delivery options change?
For deliveries to the Republic of Ireland, there are no changes to the delivery options available. We still offer standard and express options for you to choose from.
For deliveries to England, Scotland and Wales, there are standard delivery options only. For now, it isn’t possible for us to provide express delivery.
Standard home delivery is available to Northern Ireland with UPS. You can read more about your delivery options here.
What is the delivery timeframe?
The timeframe for delivery to England, Scotland, Wales, Northern Ireland and the Republic of Ireland is now 6-9 business days for standard services. We’ll always let you know of any changes to our delivery times, either at the checkout or on our Delivery Information page.
Do I need to pay more for shipping?
No, our shipping costs are still the same. We offer free standard shipping on orders over £90.
How do I return?
There are no changes to the way you make a return to us from England, Scotland, Wales and the Republic of Ireland. You can find the full instructions here.
For customers in Northern Ireland, we offer delivery with UPS. If your order is delivered by UPS, you can drop it off at a UPS Access Point or arrange a collection. Find the full instructions here.
If your parcel was delivered with Hermes, please make your return with Hermes or Royal Mail. More information can be found here.
Will I be charged extra after Brexit?
At present, customers will not be charged any additional duty costs on their orders or returns.
Can I buy a gift card online?
Currently gift cards can only be bought and used in our stores, within the country of purchase. If you have any further questions about our gift cards, please contact our team in store who will be happy to advise.
Where can I spend my gift card?
Gift cards can be spent in any COS store within the country of purchase, excluding concession stores. Gift cards cannot currently be used online. To check the validity or balance of your Gift card, please contact your local store here.
Where can I visit one of your stores?
Our online store locator lists all our stores globally, along with their opening hours and contact details. We hope to see you soon!
Can I contact the store directly about my purchase or experience?
Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details in our Store Locator here.
How do I return an item bought from a COS store?
Returns can be made to any store (excluding concession stores) within the same country of purchase. You can find the conditions of return on your purchase receipt, or the store team will be happy to advise further. Please note that we cannot accept returns in a different country than the purchase was made.
What does sustainability mean to COS?
At COS, sustainability means always having longevity in mind. We achieve this through our considered approach to high quality, durability and functionality. Quality is our essence, from the fibres chosen in our garments to the customer experience and everything in between. Everything matters in the way we work, care and create things so each piece will last beyond the season. We are working hard to make conscious choices about the materials we use and our production methods, and all our suppliers must comply with our code of conduct. For more information on the group’s policies, please visit the H&M group sustainability page.
Can I recycle my packaging?
Absolutely. In store, we’ve redesigned our signature COS carrier bags in durable FSC-certified paper, which can be reused again, and easily recycled with no separation required. We’ve also worked hard to reduce the amount of plastic packaging you receive with your online order. All our products are packaged in either unprinted pouches or boxes made from 100% FSC-certified paper which can be easily recycled. Certain garments do need extra protection and require polybags which can’t be recycled at the curb but are often accepted at locations that recycle plastic bags, like participating grocery stores.
Separate waste collection. Check your local municipal guidelines.
Head to our packaging page to find out more.
How do I apply for a job with COS?
We are always happy to hear when someone wants to work for us! You can find and apply for all current vacancies on our careers site, so this is the best place to start. Alternatively, you can keep up to date on our LinkedIn profile here.
How do I establish a collaboration with COS as an influencer?
It’s always great to hear from people who are inspired by the pieces we create. If you would like more information about who we are and what we value please contact our press department here.