HOW TO RETURN ITEMS

We'll give you a refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on. 

Make-up and skincare products cannot be returned for hygiene reasons. 

Underwear briefs, bodies and pierced jewellery cannot be returned unless faulty, and swimwear must have the hygiene strip. 

We do not accept returns of garments purchased in store through our online returns service. For updated information on opening times, head to our store locator.                                                                                                                                    

Return Options: 

Postnord 

Attach your pre-paid Postnord to the parcel and drop off at your nearest Postnord.  

Budbee 

If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.   

Budbee box 

Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here. 

If the package is too large, you will be able to book a pick-up of the return at your home.   

Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.